What is Care Management?
Care Management uses a comprehensive approach towards patient-centered care, focusing on an individual’s physiological, psychological, emotional, and environmental well-being.
The objective of a Care Manager is to assist clients and their families in navigating the complicated healthcare system, ensuring continuity of care and the utilization of all available resources.
Our goal is to improve patient outcomes, minimize health risks, and avoid hospitalizations. Through assessment and personalized care planning, a care manager ensures the highest quality of care.
What Makes Serenity Different?
Serenity is a Family Nurse Practitioner-run concierge service. Our care managers are licensed primary care providers. This high level of medical knowledge bridges gaps to ensure continuity and quality of care. A Serenity care manager can manage medical conditions in the home and work in collaboration with a patient’s primary care doctors. With a vast network of resources, Serenity can meet most medical needs in the home setting, including high-level MD specialists, emergent visits, and diagnostics.
Key aspects of Care Management
Care Coordination
Acting as a central point of contact, connecting patients with various healthcare providers, social services, and community resources.
Medication Management
Helping patients manage their medications, ensuring they understand dosage, timing, potential side effects, and assisting with refills.
Transitional Care
Assisting patients and their families in navigating transitions between care settings, such as from hospital to home, ensuring a smooth and coordinated process.
Chronic Disease Management
Educating patients about their conditions, treatment plans, and self-management strategies, empowering patients to take an active role in their own health.
Insurance of Patient Safety
Working with the patients and families to identify risks and implementing resources to alleviate them.
Patient/Family Educational and Support
Accompanying patients to medical appointments, ensuring effective communication between patients, providers, and designated family members.